Teletriage

24/7 Injury Triage and Virtual Care, Wherever Work Happens

Teletriage is the foundation of Medcor Canada’s virtual care network, linking injury triage, telemedicine and follow-up services into one coordinated system of care. This integrated model helps workers get the right care at the right time, while giving employers clear, consistent documentation, all without disrupting the provincial systems already in place.

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How Teletriage Works

Teletriage is a virtual health service that guides employees through workplace injuries or health concerns. With Medcor’s teletriage, workers speak directly with trained nurses who specialize in occupational health and injury response. They receive immediate clinical guidance that prioritizes safety, efficiency and objectivity.

Unlike general telehealth or telemedicine services, teletriage is designed specifically for occupational health scenarios, offering rapid clinical decision-making based on workplace context. Learn how telehealth, telemedicine and teletriage differ—and why that matters.

Injury Occurs → Triage → Telemedicine (if needed) → Follow-Up → Reporting

When a worker experiences an injury or illness on the job, they call Medcor Canada’s teletriage line and speak with a licensed nurse. The nurse follows an evidence-based algorithm, the same standardized questions guide every call, regardless of which nurse answers, to assess the situation and recommend the right level of care. When provider-level evaluation is needed, the worker is connected to telemedicine. Every step is documented and fed back to the employer through secure reporting.

Teletriage

Why an Algorithm, Not Just a Conversation

It is intentional. Triage is driven by an evidence-based algorithm, so every call follows the same standardized path, no matter who answers. This consistency matters: introducing more subjective, case-by-case judgment early in the process can lead to different workers receiving different guidance for the same type of injury. Medcor Canada’s model is built to avoid that inconsistency, so every worker gets the same standard of care.

Teletriage

What Teletriage Delivers

24/7 Access: Available around the clock, including weekends, holidays and overnight shifts.
Evidence-Based Guidance: The same standardized process guides every call, ensuring consistency across your workforce.
Coordinated Care: Seamless connection to telemedicine when provider-level evaluation is needed.
Clear Documentation: Every call is recorded and summarized, supporting accurate reporting and alignment with provincial workplace safety requirements.
Secure Reporting: Triage summaries feed directly into your reporting systems, supporting compliance tracking and performance visibility.
National Reach: Coverage designed to serve workers across all provinces and territories, from urban worksites to remote and rural locations.

42%

resolved with first aid

98%

nurse alignment rate

6:1

ROI

80%

of incidents reported in 24 hrs

No, and that is intentional. Triage is driven by an evidence-based algorithm rather than a live clinical judgment call, which keeps every worker’s experience consistent regardless of who answers.
Yes. Medcor Canada’s teletriage services are available around the clock, including weekends, holidays and overnight shifts.
Every triage call is recorded and documented, giving employers accurate records that align with provincial workplace safety requirements.
When a nurse determines provider-level evaluation is needed, the worker is connected directly to telemedicine as part of the same coordinated process, no separate program to manage.
It depends on your team size and call volume. Explore our Teletriage Plans to compare Essential Care, Injury & Illness Triage and Comprehensive Care.