Injury and Illness Triage
When employees experience an illness or injury at work, their first instinct may be to visit the emergency room or an urgent care facility. But that’s not always the right step — and unnecessary escalation can lead to delays in treatment, inappropriate care recommendations and increased medical costs.
Medcor’s Injury & Illness Triage is a pre-claim teletriage solution that’s available 24/7. Our trained nurses assess symptoms in real time and guide your employees to the most appropriate level of care, helping you avoid unnecessary claims and improve outcomes.
This plan is ideal for mid-sized teams that need reliable, round-the-clock triage without the complexity of an enterprise rollout or the simplicity of a small business program.
Need support across multiple sites or high injury volume?
Explore our Enterprise Teletriage solution built for large or distributed teams.
Smaller team or seasonal workforce?
Check out Triage Express, our flexible option designed for employers with fewer than 40 injuries per year.
24/7 Injury and Illness Triage
With 90% of calls answered in under 60 seconds, our direct-to-nurse access model delivers better results with early intervention, allowing our nurses to immediately begin assessing the injured worker. Medcor’s injury triage solutions continue to be an industry leader with over 30 years of evidence-based medicine and data. Our nurses provide unbiased care navigation to your employees, preventing unnecessary claims and allowing for higher utilization of in-network services when appropriate.
This service can produce significant results for your business, including a reduction of incurred costs, litigation rates and claim open times, along with improved profitability.
Integrated OSHA Support
Our triage solution doesn’t stop at care recommendations—we help clients meet compliance requirements with accurate records and timely reporting.
Injury & Illness Recordkeeping
We provide accurate, standardized documentation to support required OSHA recordkeeping. Data captured during the triage call flows seamlessly into client-specific reporting formats, minimizing administrative burden and ensuring nothing is overlooked.
- Streamlined OSHA 300/301 support
- Secure data storage and retrieval
- Consistent, defensible records of care recommendations and outcomes
OSHA Reporting
Medcor’s injury triage service directly connects to our same-day OSHA reporting tools, helping clients respond quickly to reportable incidents. From the moment an injury is triaged, we support timely notification, accurate documentation and streamlined compliance.
- Real-time alerts for recordable events
- Optional physician review and documentation support
Centralized dashboard for status tracking and analytics
FAQs About Injury Triage
-
Injury triage is a pre-claim clinical assessment that helps determine the appropriate level of care after a workplace injury. It supports better decision-making, reduces unnecessary offsite visits and improves productivity.
-
Triage brings clarity to uncertain situations. It removes guesswork for supervisors and employees, ensures timely and appropriate care and reduces administrative friction.
-
Injury triage provides value across four key areas:
- Risk transfer – reduces unnecessary claims and exposure
- Cost control – limits unnecessary care and escalations
- Better outcomes – supports safer, faster return-to-work
- Productivity – keeps employees focused on work, not navigating care
-
Employers can expect:
- Reduced ER visits and claim costs
- Increased use of in-network providers
- Improved lag time metrics
- Same-day access to reports through our client portal
-
Implementation is tailored to your needs. We align workflows, provide training and ensure your team understands how and when to use triage. For large organizations or carriers, our experienced team offers hands-on support throughout rollout.
-
All Medcor triage nurses undergo rigorous onboarding, including clinical protocols, regulatory compliance, customer service and evidence-based decision-making. Ongoing quality assurance ensures high standards at every touchpoint.
-
Each call ends with a clear care recommendation:
- Self-care with first aid
- Onsite treatment (if available)
- Offsite provider or ER referral (as needed)
