Injury and Illness Triage
When employees experience an illness or injury at work, their first instinct may be to visit the emergency room or an urgent care facility. But that’s not always the right step — and unnecessary escalation can lead to delays in treatment, inappropriate care recommendations and increased medical costs.
Medcor’s Injury & Illness Triage is a pre-claim teletriage solution that’s available 24/7. Our trained nurses assess symptoms in real time and guide your employees to the most appropriate level of care, helping you avoid unnecessary claims and improve outcomes.
This plan is ideal for mid-sized teams that need reliable, round-the-clock triage without the complexity of an enterprise rollout or the simplicity of a small business program.
Need support across multiple sites or high injury volume?
Explore our Enterprise Teletriage solution built for large or distributed teams.
Smaller team or seasonal workforce?
Check out Triage Express, our flexible option designed for employers with fewer than 40 injuries per year.
24/7 Injury and Illness Triage
With 90% of calls answered in under 60 seconds, our direct-to-nurse access model delivers better results with early intervention, allowing our nurses to immediately begin assessing the injured worker. Medcor’s injury triage solutions continue to be an industry leader with over 30 years of evidence-based medicine and data. Our nurses provide unbiased care navigation to your employees, preventing unnecessary claims and allowing for higher utilization of in-network services when appropriate.
This service can produce significant results for your business, including a reduction of incurred costs, litigation rates and claim open times, along with improved profitability.
Integrated OSHA Support
Our triage solution doesn’t stop at care recommendations—we help clients meet compliance requirements with accurate records and timely reporting.
Injury & Illness Recordkeeping
We provide accurate, standardized documentation to support required OSHA recordkeeping. Data captured during the triage call flows seamlessly into client-specific reporting formats, minimizing administrative burden and ensuring nothing is overlooked.
- Streamlined OSHA 300/301 support
- Secure data storage and retrieval
- Consistent, defensible records of care recommendations and outcomes
Learn More About Medcor’s Injury and Illness Recordkeeping→
OSHA Reporting
Medcor’s injury triage service directly connects to our same-day OSHA reporting tools, helping clients respond quickly to reportable incidents. From the moment an injury is triaged, we support timely notification, accurate documentation and streamlined compliance.
- Real-time alerts for recordable events
- Optional physician review and documentation support
Centralized dashboard for status tracking and analytics
Learn More About Medcor’s OSHA Reporting→
FAQs About Injury Triage
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Injury triage is a clinical, pre-claim assessment that helps determine the appropriate level of care after a workplace injury. It reduces uncertainty for supervisors and employees, supports better decision-making and helps employees return to work safely and quickly.
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Triage removes guesswork, reduces unnecessary offsite visits and limits avoidable claim escalation. Employers typically see fewer ER visits, lower claim costs, better lag time metrics and increased use of in-network providers. Same-day access to reports through our client portal provides added visibility and control.
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Injury triage delivers value across four key areas:
- Risk transfer – reduces unnecessary claims and exposure
- Cost control – limits avoidable offsite care
- Better outcomes – supports faster, safer return-to-work
- Productivity – keeps employees focused on work instead of navigating care
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Yes. A one-time implementation fee applies for new Injury Triage clients. This covers customized setup, workflow alignment, account configuration and training. The fee varies based on your locations and onboarding needs.
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Injury Triage is subscription-based, starting as low as $334 per month. There is no per-call charge within your annual call allotment. Optional add-on services, such as translation or call recordings, may include additional fees.
If your organization exceeds the annual call allotment, a per-call fee can be added to your plan.
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Once you select your plan, our team guides you through a tailored implementation that includes workflow alignment, account setup, team training and portal access. Most organizations are fully live within a short timeframe.
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Medcor’s triage nurses complete rigorous onboarding in clinical protocols, regulatory compliance and evidence-based decision-making, supported by ongoing quality assurance to ensure consistent, high-quality service.
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Each call ends with a clear recommendation:
- Self-care with first aid
- Treatment in an onsite clinic (if applicable)
- Referral to an offsite provider or the ER when clinically necessary
