Medcor’s technology-enabled healthcare services provide solutions to some of the most urgent and expensive workplace health problems. More than 250,000 worksites use Medcor’s telehealth services to help manage injury response, screenings, work clearance, and reporting. All of them can be integrated with the other Medcor services and are compatible with all insurance carriers, brokers, and TPAs.
Telehealth
24/7 Injury & Illness Triage
When injured or ill workers call Medcor’s triage, they speak with a specially trained health professional who uses our proprietary technology and patented injury and illness assessment methods to make a care recommendation.
All calls are entirely recorded to ensure quality and deter fraud. Language interpreters are always available.
This service also integrates with clinics during off hours.
0
LAUNCH OFINJURY & ILLNESS
TRIAGE
0
U.S. PATENTSFOR INJURY
ASSESSMENT
METHODS
0
CALLERAGREEMENT
WITH TRIAGE
RECOMMENDATIONS
0
CALLSRESOLVED
WITHOUT
OFFSITE CARE
1%
OF CALLERS
REFERRED
TO 911,
SAVING LIVES
6:1
AVERAGE
RETURN ON
INVESTMENT
Triage for Employers
What is the injury-reporting and treatment process for your worksites?
Employees who work alone or at small worksites often do not know what to do or where to go if they are injured or ill at work. Their supervisors often do not know what to do or where to send them for help. Medcor’s 24/7 injury & illness triage is a pre-claim telehealth solution that navigates callers to the best level of care.
24/7 Injury & Illness Triage is More Than Nurse Triage
Medcor’s telephone triage does not rely on the medical expertise of individual nurses; instead it is a telehealth solution powered by proprietary technology and patented methods to assess injuries and illnesses and recommend the best course of action.
These systems enable Medcor to make consistent care recommendations for the same injury types across locations. Medcor’s technology also increases in-network utilization for serious injuries that do need medical attention offsite; when referrals are needed, we make them to your panel of providers.
Furthermore, the signs and symptoms of life-threatening emergencies are also properly assessed. About 1% of callers are directed to seek emergency care, saving lives and preventing potential workplace fatalities.
Injury & illness triage facilitates injury reporting by providing workplaces with a standardized process for how employees should handle workplace injuries.
What’s more, Medcor’s software automatically sends detailed reports after each call. Our client portal gives you access to this data and enables you to perform tasks such as run customized injury trend reports or request call recordings.
Ready to give your worksites a consistent injury reporting and evaluation process that will save you costs and claims?
Want to learn about how Medcor’s injury triage avoids the pitfalls common in other nurse triage services?
Triage for Insurance Carriers, Brokers & TPAs
Do your policyholders understand the real value of the value-add products you offer them?
Do you?
MEDICAL COST CONTROL
Injury & illness triage reduces the number of incidents that are unnecessarily in the healthcare system. Prompt injury assessment with proprietary technology recommends first aid selfcare for more than 40% of calls. Network utilization is increased with referrals for necessary care.
ONLY ER TRIPS THAT MATTER
Patented assessment methods identify the level of care needed to address a health concern, which eliminates unnecessary ER visits. Conversely, Medcor’s triage system refers about 1% of cases to 911 annually for real emergencies, saving lives.
IMPROVED CLAIM REPORTING LAG TIME
When triage is implemented across locations, a consistent injury-reporting procedure is established. New incident reports average 80% within 24 hours and 90% within 72 hours. Reduces IBNR loads. Allows for sooner application of resources on potentially problematic claims.
PRODUCTIVITY GAINS
Triage’s real-time data by EDI replaces a significant portion of labor-intensive claim intake functions.
DATA GOLDMINE
Complete, accurate documentation of all incidents; first reports of injury in all 50 states; injury trend reports for analysis.
LIMIT COST-SHIFTING TO WORKERS’ COMP
Because injury & illness triage immediately documents injury cause and the level of care needed, it helps adjusters quickly determine workers’ comp compensability.
LOSS PREVENTION & LOSS REDUCTION
The data that triage collects helps risk engineering and predictive modeling be more effective. It also enhances the ability to respond faster to policyholders.
IMPROVED PROFITABILITY
6:1 average ROI. Triage pays for itself and is its own profit center. Aids in account retention. Satisfied clients have no reason to leave.
REDUCED FRAUD ATTEMPTS
All calls are recorded in their entirety.
Injury & illness triage is a telehealth solution beneficial for workplaces anywhere in the U.S. and Canada. It is compatible with all insurance brokers, carriers, captives, pools, groups, and claims administrators. We serve many industries including construction, entertainment, grocery, healthcare, hospitality, manufacturing, restaurant, retail, schools, temp staffing, and transportation.
Ready for a value-add that really is valuable for both you and your clients?
Triage PlusTM
Our customizable Triage Plus service complements injury & illness triage. Triage Plus enhances your strategy for preventing problematic claims by proactively checking in with injured and ill employees.
Want a process to check in with your injured employees?
Triage Plus
Early intervention to proactively navigate your employee’s injury triage case to ensure they receive the right level of care, at the right place at the right time.
Benefits
Utilize work-focused Cognitive Behavioral Therapy (W-CBT) to accurately identify psychosocial barriers to recovery and return to work.
Factors such as mental health, co-morbidities and increasing severity driving up workers’ compensation medical costs are more likely to have delayed recoveries.
Identifying risk for delayed recoveries can have a tremendous impact on improving outcomes for all involved in a workers’ compensation claim.
Early identification and targeted intervention significantly reduce WC Claims up to 50%
24/7 support to reduce burden for your staff and guide your injured employee to the appropriate care needed.
Triage Express
For small businesses, we offer Triage Express to accommodate injury triage needs.
OSHA Reporting
Medcor has developed our own software and systems to fulfill the requirements of OSHA reporting, which can be burdensome and time-consuming for departments that are unfamiliar with the process. Now it only takes a notification to Medcor—anytime, 24/7—when a suspected severe injury case occurs. We take it from there, doing the investigation and on-time reporting for you.
Even at the most well-protected workplaces, severe injuries can happen unexpectedly:
fatalities, amputations, in-patient hospitalizations, loss of an eye
Federal and state laws strictly enforce reporting severe injury cases within set timeframes. Inefficient or inaccurate reporting can accrue heavy fines.
Are your HR and safety teams prepared to report severe injury cases to the government?
Do you have an efficient and accurate reporting procedure in place?
Want to know more about how Medcor’s OSHA Reporting works?
