Telehealth

Medcor’s technology-enabled healthcare services provide solutions to some of the most urgent and expensive workplace health problems. More than 250,000 worksites use Medcor’s telehealth services to help manage injury response, screenings, work clearance, and reporting. All of them can be integrated with the other Medcor services and are compatible with all insurance carriers, brokers, and TPAs.

24/7 Injury & Illness Triage

When injured or ill workers call Medcor’s triage, they speak with a specially trained health professional who uses our proprietary technology and patented injury and illness assessment methods to make a care recommendation.

Callers who need some additional treatments (like getting prescriptions) can be obtained through telemedicine. In this case, we bring Medcor Telemed Classic into the triage process, enabling employees to see a doctor without having to go offsite. When injuries do need offsite care, we make referrals to your in-network providers.

All calls are entirely recorded to ensure quality and deter fraud. Language interpreters are always available.

This service also integrates with clinics during off hours.

LAUNCH OF
INJURY & ILLNESS
TRIAGE

U.S. PATENTS
FOR INJURY
ASSESSMENT
METHODS

CALLER
AGREEMENT
WITH TRIAGE
RECOMMENDATIONS

CALLS
RESOLVED
WITHOUT
OFFSITE CARE

1%

OF CALLERS
REFERRED
TO 911,
SAVING LIVES

6:1

AVERAGE
RETURN ON
INVESTMENT

Injury Triage to Telemedicine

Triage for Insurance Carriers, Brokers & TPAs

Triage for Employers

What is the injury-reporting and treatment process for your worksites?
Employees who work alone or at small worksites often do not know what to do or where to go if they are injured or ill at work. Their supervisors often do not know what to do or where to send them for help. Medcor’s 24/7 injury & illness triage is a pre-claim telehealth solution that navigates callers to the best level of care.

24/7 Injury & Illness Triage is More Than Nurse Triage

Medcor’s telephone triage does not rely on the medical expertise of individual nurses; instead it is a telehealth solution powered by proprietary technology and patented methods to assess injuries and illnesses and recommend the best course of action.

These systems enable Medcor to make consistent care recommendations for the same injury types across locations. Medcor’s technology also increases in-network utilization for serious injuries that do need medical attention offsite; when referrals are needed, we make them to your panel of providers.

Furthermore, the signs and symptoms of life-threatening emergencies are also properly assessed. About 1% of callers are directed to seek emergency care, saving lives and preventing potential workplace fatalities.

Injury & illness triage facilitates injury reporting by providing workplaces with a standardized process for how employees should handle workplace injuries.

What’s more, Medcor’s software automatically sends detailed reports after each call. Our client portal gives you access to this data and enables you to perform tasks such as run customized injury trend reports or request call recordings.

Ready to give your worksites a consistent injury reporting and evaluation process that will save you costs and claims?

YES! LET’S GET STARTED

Want to learn about how Medcor’s injury triage avoids the pitfalls common in other nurse triage services?

READ BROCHURE

Triage for Insurance Carriers, Brokers & TPAs

Do your policyholders understand the real value of the value-add products you offer them?
Do you?

MEDICAL COST CONTROL
Injury & illness triage reduces the number of incidents that are unnecessarily in the healthcare system. Prompt injury assessment with proprietary technology recommends first aid selfcare for more than 40% of calls. Network utilization is increased with referrals for necessary care.

ONLY ER TRIPS THAT MATTER
Patented assessment methods identify the level of care needed to address a health concern, which eliminates unnecessary ER visits. Conversely, Medcor’s triage system refers about 1% of cases to 911 annually for real emergencies, saving lives.

IMPROVED CLAIM REPORTING LAG TIME
When triage is implemented across locations, a consistent injury-reporting procedure is established. New incident reports average 80% within 24 hours and 90% within 72 hours. Reduces IBNR loads. Allows for sooner application of resources on potentially problematic claims.

PRODUCTIVITY GAINS
Triage’s real-time data by EDI replaces a significant portion of labor-intensive claim intake functions.

DATA GOLDMINE
Complete, accurate documentation of all incidents; first reports of injury in all 50 states; injury trend reports for analysis.

LIMIT COST-SHIFTING TO WORKERS’ COMP
Because injury & illness triage immediately documents injury cause and the level of care needed, it helps adjusters quickly determine workers’ comp compensability.

LOSS PREVENTION & LOSS REDUCTION
The data that triage collects helps risk engineering and predictive modeling be more effective. It also enhances the ability to respond faster to policyholders.

IMPROVED PROFITABILITY
6:1 average ROI. Triage pays for itself and is its own profit center. Aids in account retention. Satisfied clients have no reason to leave.

REDUCED FRAUD ATTEMPTS
All calls are recorded in their entirety.

Injury & illness triage is a telehealth solution beneficial for workplaces anywhere in the U.S. and Canada. It is compatible with all insurance brokers, carriers, captives, pools, groups, and claims administrators. We serve many industries including construction, entertainment, grocery, healthcare, hospitality, manufacturing, restaurant, retail, schools, temp staffing, and transportation.

Ready for a value-add that really is valuable for both you and your clients?

YES! I’M READY

Triage Plus^TM

Our customizable Triage Plus service complements injury & illness triage. Triage Plus enhances your strategy for preventing problematic claims by proactively checking in with injured and ill employees.

Want a process to check in with your injured employees?

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Medcor Telemed^TM

How do you know if a hurt or sick employee can benefit from telemedicine or not? Some health concerns need the in-person care of a medical provider, such as getting sutures. But many can be resolved through telemedicine.

Medcor uses our proprietary care protocols and technology to identify when someone’s health concern can successfully be addressed by telemedicine. We can connect patients to Medcor Telemed through any of our services, including triage, onsite clinics, mobile units and health security.

Medcor Telemed

Medcor Telemed is a 24/7 telemedicine service available to employees who experience health concerns at work.

Telemed Classic

With Telemed Classic, you give your employees 24/7 nationwide access to physicians; this enables them to receive the care they need without needlessly traveling to and spending time at an offsite provider. Triage callers and onsite clinic patients reach board-certified physicians who are experienced in workers’ comp challenges with Telemed Classic. These physicians diagnose conditions, order prescriptions and treatments (such as physical therapy), make work restrictions, and give return-to-work clearances.

Patient Care Navigators assist patients throughout every step of the virtual visit for a user-friendly and effective experience.

Telemed Clinic

With Telemed Clinic, your in-clinic Medcor providers (doctors, PAs, and NPs) support the health and wellness needs of offsite employees through our virtual care platform, expanding healthcare offerings outside of the clinic location.

Telemed Clinic delivers the same quality health navigation that employers expect to see at a Medcor worksite clinic—avoiding unnecessary claims using evidence-based medicine, standardizing treatments and providing consistency in care, preventing overtreatment and overprescribing, lowering costs, and fostering faster recovery and sooner return to work.

Telemed Custom

Telemed Custom provides you with solutions to meet your unique and specialized requirements.

Interested in getting more in-depth on telemed?

READ BROCHURE

Ready to realize the full potential of workplace telemedicine?

OSHA Reporting

Medcor has developed our own software and systems to fulfill the requirements of OSHA reporting, which can be burdensome and time-consuming for departments that are unfamiliar with the process. Now it only takes a notification to Medcor—anytime, 24/7—when a suspected severe injury case occurs. We take it from there, doing the investigation and on-time reporting for you.

Even at the most well-protected workplaces, severe injuries can happen unexpectedly:

fatalities, amputations, in-patient hospitalizations, loss of an eye

Federal and state laws strictly enforce reporting severe injury cases within set timeframes. Inefficient or inaccurate reporting can accrue heavy fines.

Are your HR and safety teams prepared to report severe injury cases to the government?
Do you have an efficient and accurate reporting procedure in place?
Want to know more about how Medcor’s OSHA Reporting works?

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