Teletriage

Rethink Injury Response with Medcor’s 24/7 Teletriage Services

Fast, Objective Care. Anywhere, Anytime.

When an injury happens at work, every second matters. Medcor’s direct-to-nurse teletriage services connect your employees with licensed healthcare professionals in minutes, no call center delays, no guesswork. Our 24/7 technology-enabled healthcare solution ensures accurate injury assessment, supports faster return-to-work outcomes and reduces unnecessary offsite visits.

With over 525,000 locations nationwide relying on Medcor’s telehealth services, our proven triage system addresses some of the most urgent and expensive challenges in workplace health—efficiently, consistently and at scale.

What Is Teletriage?

Teletriage is a virtual health service that guides employees through workplace injuries or health concerns. With Medcor’s teletriage, workers speak directly with trained nurses who specialize in occupational health and injury response. They receive immediate clinical guidance that prioritizes safety, efficiency and objectivity.

Unlike general telehealth or telemedicine services, teletriage is designed specifically for occupational health scenarios, offering rapid clinical decision-making based on workplace context. Learn how telehealth, telemedicine and teletriage differ—and why that matters.

Key Benefits:

24/7 clinical access via phone

Nurse-led evaluations for injuries, illness and exposure incidents

Independent, evidence-based assessments

Seamless integration with onsite care and safety programs

Teletriage

How It Works

Injury Occurs
The employee or supervisor contacts Medcor via phone or web-enabled device.
Immediate Clinical Assessment
A Medcor teletriage nurse performs a structured clinical interview, identifying the type and severity of the issue. Nurses follow strict algorithms and protocols designed to reduce liability and ensure care decisions are based on evidence—not business incentives.
Care Recommendations
The nurse provides personalized instructions: self-care, first aid, referral or onsite follow-up.
Documentation & Follow-Up
All calls are documented in real time. Medcor provides reporting and, when needed, follow-up support.

Teletriage

A Customizable, Pre-Claim Solution for Every Organization

Medcor’s 24/7 teletriage solution isn’t one-size-fits-all—it’s tailored to meet the needs of each organization, whether you manage a single site or a national workforce. Our approach ensures clinically safe, consistent care recommendations by combining evidence-based medical protocols with our proprietary triage system and patented tools.

More than a care solution, teletriage acts as a pre-claim risk management resource, helping employers, insurance carriers, brokers and TPAs make faster, more informed decisions around:

Injury response
Work clearance
OSHA and recordable event tracking
Reporting and documentation

This customizable model supports your operational goals while prioritizing employee safety and clinical objectivity from the first report of injury.

42%

resolved with first aid

98%

nurse alignment rate

6:1

ROI

80%

of incidents reported in 24 hrs

Why Employers Choose Medcor

Teletriage

Cut Costs Without Compromising Care

Reduce unnecessary emergency room visits
Minimize lost time and speed up return-to-work
Decrease workers’ compensation claims
Improve documentation, compliance and injury trend analysis

Teletriage

Designed with Your Employees in Mind

Convenient & Accessible: Immediate medical guidance from anywhere
Trusted Expertise: Our nurses average more than 20 years of clinical experience and are trained in workplace-specific protocols
Improved Outcomes: Faster care leads to quicker recoveries and fewer complications

Tailored for Every Industry

Medcor’s teletriage for workplace injuries is built to meet the needs of high-risk industries like:

Construction

Manufacturing

Transportation & Logistics

Corporate & Remote Workforces

Whether you have mobile employees or large-scale job sites, our services scale to fit your team’s needs.

Medcor’s teletriage program is designed not only to support employee health but to deliver measurable business outcomes for employers, carriers and TPAs. Here’s how our system delivers results:

42% of cases are resolved with first aid recommendations—eliminating unnecessary claims. Our nurse assessments align with provider care 98% of the time, giving you confidence in every decision made.
Patented assessment tools ensure only urgent cases are sent to emergency rooms or offsite clinics, helping you avoid inflated medical bills and unnecessary downtime.
When triage is implemented across all sites, employers see faster and more consistent incident reporting—80% within 24 hours, 90% within 72 hours, resulting in fewer litigation risks and lower claim durations.
With cause-of-injury and severity documented immediately, adjusters can make quicker determinations around compensability and cost allocation, limiting cost-shifting and improving accuracy.
Our triage summaries feed directly into your reporting systems through secure API/EDI connections, enabling better compliance tracking, performance benchmarking and loss prevention.
Every triage call is recorded in full, helping reduce false claims and ensuring accountability in every case.
Medcor’s triage service delivers an average 6:1 return on investment—making it a cost-saving solution that pays for itself while improving worker outcomes and employer satisfaction.

Teletriage

Technology-Driven Injury Management

Medcor’s teletriage platform is powered by proprietary technology that ensures fast, secure and consistent care. Our clinical algorithms, integrated decision support and detailed documentation tools help eliminate guesswork and reduce risk.

Advanced reporting features help employers spot trends and take action to reduce workplace incidents over time.

Learn more about Medcor’s innovative health technology.

Teletriage

Technology Highlights:

HIPAA-compliant, cloud-based platform
Real-time data entry and secure storage
Built-in compliance tracking and audit support
Integration with other Medcor programs including Onsite Clinics and Health Security

FAQs: Your Teletriage Questions Answered

Teletriage connects employees to licensed nurses who assess health concerns remotely and provide evidence-based care recommendations—24/7. It’s fast, easy and designed for workplace safety.
They guide injured or ill employees through structured assessments, applying clinical algorithms to determine next steps. Nurses are specially trained in occupational health and do not make decisions based on claims, ensuring unbiased care. Read more about their role here.
Yes. Our 24/7 telemedicine services are always available—weekends, holidays and late-night shifts included.
Medcor’s teletriage helps eliminate unnecessary ER visits, shortens time away from work and supports faster claim resolution—leading to lower workers’ compensation costs.
Teletriage is ideal for both. From cuts and sprains to illness symptoms, our clinicians provide clear next steps to avoid over-treatment and improve outcomes.
Yes. While our primary focus is workplace injury and illness triage, Medcor’s approach supports whole person health. Our nurses are trained to recognize when an employee may be experiencing mental health concerns and can help guide them to the appropriate resources. Teletriage also integrates with Medcor’s broader health services, including onsite care, wellness programs and health coaching, to support long-term employee wellbeing.
Our platform connects seamlessly with onsite clinics, health coaching and reporting tools, providing a complete picture of employee health.
Any organization with mobile, remote or high-risk employees benefits from virtual triage. Construction, logistics, energy and manufacturing are top use cases.
Yes. All care is private, secure and compliant with healthcare privacy laws.