How Mavis Tire Transformed Injury Communication and Claims Outcomes — And Earned a Theo Award
Retail automotive environments move fast, high customer volume, hands-on work, tight turnaround times and physically demanding tasks. For employers like Mavis Tire, even minor injuries can quickly become costly if communication breaks down, documentation is delayed or employees receive inconsistent medical guidance.
That’s why Mavis Tire made a strategic decision to modernize and streamline its workers’ compensation and injury communication process. Their efforts led to stronger outcomes for employees, clearer visibility for leadership and reduced administrative delays, culminating in Mavis Tire receiving a 2025 Theo Award for excellence in workers’ compensation innovation.
Here’s how they did it — and what other employers can learn from their success.
The Challenge: Fast-Moving Work, Fragmented Injury Communication
Mavis Tire operates more than 1,500 locations across multiple states — and more than 2,300 locations when including all brands utilizing the Medcor program — each with different volumes, staffing levels and regional demands. Ryan Banks, Workers’ Compensation Manager at Mavis Tire, noted several challenges:
- A high-speed retail environment where “moving fast” is part of the work
- Employees distributed across a large geographic footprint
- Injuries occurring at unpredictable times, including nights and weekends
- A need for more structured, consistent communication during and after an injury
- Pressure on managers to juggle customer demands and injury reporting
These conditions made it difficult for supervisors to reliably communicate injury information, and employees didn’t always receive timely, consistent guidance on where to seek care or how to follow next steps.
Mavis needed a system that simplified injury reporting, strengthened communication and ensured employees were guided appropriately every time.
Learn more about scalable onsite health clinics for multi-location employers.
The Turning Point: Building a Comprehensive Injury Communication Program with Medcor
To solve these challenges, Mavis Tire partnered with Medcor to develop a comprehensive injury communication program — one that standardized processes, streamlined reporting and supported faster return-to-work outcomes.
After early success within the initial Mavis locations, the program was expanded across all affiliated brands. Leadership saw consistent improvements in injury communication, documentation and outcomes, prompting a decision to bring the Medcor program online enterprise-wide. As adoption grew, so did results, with each brand benefiting from the same standardized, evidence-based approach.
Medcor helped the organization:
- Implement a centralized process for reporting and responding to workplace injuries
- Reduce delays in communication between supervisors, employees and claims teams
- Ensure consistent care recommendations across all locations
- Enhance transparency by documenting every step within minutes
- Promote timely return-to-work decisions with clear, evidence-based guidance
This structured approach helped Mavis manage workers’ compensation more efficiently — and supported employees more effectively during stressful situations.
Why It Worked: A System Built for Speed, Consistency and Simplicity
Mavis Tire deals with high customer traffic, fast turnaround times and employees performing strenuous physical work. In environments like this, simplicity wins.
Medcor’s process allowed Mavis to:
1. Eliminate guesswork during the first minutes of an injury
Frontline teams no longer needed to determine what care was appropriate.
They simply contacted Medcor’s clinical team, who performed immediate injury triage and provided next steps.
2. Standardize communication across all stores
Whether an injury occurred in Alabama, New York or Georgia, every employee received the same high-quality, evidence-based guidance.
3. Reduce unnecessary offsite visits
By routing non-emergencies to first aid or scheduled follow-ups instead of the ER, Mavis reduced costs and downtime across locations.
4. Improve claim documentation
All data flowed instantly into the proper reporting channels; removing gaps, delays and manual errors.
5. Improve return-to-work timelines
The faster employees receive clear guidance, the faster they can recover and safely return to their roles.
This combination of speed, structure and quality care became a defining differentiator for Mavis Tire’s program.
The Outcome: A Program Worthy of Theo Award Recognition
Mavis Tire’s enterprise-wide program, now supporting more than 2,300 locations across all brands, produced measurable improvements:
- Stronger communication flow between stores and WC teams
- Faster access to care, reducing delays and complications
- Better documentation and transparency
- Improved employee trust and satisfaction
- Reduced unnecessary medical escalation
- Claims teams equipped with complete, accurate information
Mavis Tire’s Theo Award reflects more than operational improvement — it’s recognition of a company that put its people first by building a system where employees receive the right care at the right time, no matter the location or shift.
Lessons for Employers Everywhere
Many employers across retail, automotive service, logistics and other high-volume industries face the same challenges Mavis once did:
- Busy environments with limited onsite supervision
- Injuries that occur unexpectedly
- Employees uncertain about where to go for care
- Managers balancing customer needs and injury reporting
- High variability between locations
- Claims that spiral due to delays or inconsistent documentation
Mavis Tire proves that with the right partner and a unified injury response model, organizations can significantly reduce costs, simplify workflows and improve employee wellbeing.
Creating Stronger Outcomes with Immediate, Evidence-Based Care
For more than 40 years, Medcor has helped employers streamline injury response with teletriage, onsite and mobile clinics, data-driven reporting and evidence-based navigation.
Mavis Tire’s Theo Award recognition highlights a powerful truth:
When employers simplify injury communication and prioritize consistent care, everyone benefits — employees, managers and the organization’s bottom line.
If you want to simplify injury response, reduce claims complexity and support employees with clear, reliable guidance, partner with Medcor.
Speak with a Medcor advocate to build a safer, stronger and more efficient injury response program.